Question 1

What documents are required to rent a car in Dubai?

Accepted Answer

To rent a car in Dubai, you’ll need a passport and driving license. For some nationalities, we need an international driving license. If you need to know if we can accept your local driving license, call us at +971 58 595 3029.

Question 2

What is the minimum eligible age to rent a car?

Accepted Answer

23 years old is the minimum age and we cannot make any exceptions.

Question 3

Can someone else drive the car other than me?

Accepted Answer

Yes, that person has to be mentioned as an additional driver in the contract.

Question 4

What should I do if I am involved in an accident or if the car is damaged during my rental?

Accepted Answer

In case of an accident, do not leave the scene and directly contact the police (999). After that, you can contact us and we will assist you. You will have to get a police report. If the car is damaged you can call us and we will guide you.

Question 5

What should I do if I have problems with my car? Do you offer roadside assistance?

Accepted Answer

If you have any problems with the car, you need to immediately contact us and we will assist you or provide you with a replacement if necessary. Our service is 24/7.

Question 6

How much is the deposit?

Accepted Answer

We take 5 000 AED as a security deposit.

Question 7

Why do I have to pay a security deposit to rent my car?

Accepted Answer

We have to take a deposit in case of fines, Salik charges or damage on the vehicle. It can take several days for us to get notified by the RTA in case of fines and Salik..

Question 8

What is Salik?

Accepted Answer

It's Dubai's electronic toll collection system. We take 5 AED each time you pass a toll gate. In Dubai, even when you take taxis they collect Salik charges from you.

Question 9

How long do I have to wait to get my deposit back?

Accepted Answer

The blocked amount is released within 21 days.

Question 10

What is a pre-authorized payment?

Accepted Answer

A pre-authorization is a temporary hold placed on the customer's credit card. We do not directly debit the deposit amount. Not every “rent a car company” in Dubai has POS machines to accept pre-authorized payments.

Question 11

What payment options do you have?

Accepted Answer

We take payments in forms of card, transfer and cash.

Question 12

May I prepay my rental?

Accepted Answer

It is not mandatory, but you can do it.

Question 13

Do I get a discount for a long-term rental?

Accepted Answer

Yes, the price will vary depending on the duration of the rental.

Question 14

What are the benefits of renting a car on a monthly basis?

Accepted Answer

You will get a better daily rent.

Question 15

How do I pay for parking my hired vehicle in Dubai?

Accepted Answer

You can pay with your phone if you have a local sim card or in the parking meter. The parking charges vary from 1 to 4 AED in Dubai.

Question 16

What is the allowed mileage per day?

Accepted Answer

Your allowed mileage is between 200 to 250km per day, depending on the car.

Question 17

Can I change where I return a vehicle?

Accepted Answer

Yes, we deliver and pick up your car wherever you want and free of charge, except if outside Dubai.

Question 18

What type of fuel should I fill in the car I have leased?

Accepted Answer

For our luxury/sports cars you have to put super (the blue one).

Question 19

Is smoking permitted in rental cars?

Accepted Answer

It's forbidden to smoke inside the cars.

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